Posts Tagged ‘Home Improvement’

10 Common Types of Home Improvement Customer

Monday, October 7th, 2013

As anyone who’s worked in retail knows, certain customer types are apt to pop up over and over again. These people may seem to have nothing in common at all until you interact with them. It is at this time that you realize this customer behaves exactly like one you had yesterday, last week, and the week before that. Here are 10 common home improvement store customer types.

Back in my day Home Improvement were a dollar.#10: The Good Old Days Customer. This customer may be very old or only slightly older than you. He will reminisce about “the good old days” when a faucet cost only a dollar or a light bulb could be had for a dime. He conveniently forgets that the average income was also much lower at that time.

#9: The Buy American Customer. This customer will only buy products made in America. No drill, light, or carpet is good enough for him unless it bears a “Made in the USA” sticker. This would be fine, except he fails to understand that American workers are typically paid higher wages for making the products than overseas workers are, so the finished product will cost more. He will complain bitterly about the price discrepancy in foreign and American made items.

#8: The Condescending Customer. This customer is most often encountered by female home improvement employees. He will not allow a female associate to wait on him, even if available male associates tell him they know nothing at all about Product X but the female does. He sometimes operates under the false assumption that female associates work in home improvement retail to snag a man, and will often hit on every female he encounters in the store.

#7: The Yard Sale Customer. This customer firmly believes the price on the shelf is just a suggestion. He will offer less than the retail price for no particular reason. He often gets angry when his offer is declined.

#6: The I’ll Go Elsewhere Customer. This customer will try to extort anything he can out of management by threatening to shop at the competitor. He will actually follow through on his threat most of the time, even if it means spending $20 or more in gas to get to the competitor’s store.

#5: The Name Dropper. This customer is your Store Manager or District Manager’s next door neighbor, best friend from high school, or 2nd cousin 3 times removed. He will drop your manager’s name at any opportunity, to try to get special treatment. In most cases, your manager has really never heard of this person before.

Leonardo Dicaprio as the rich guy.#4: The Millionaire. This customer would have you believe the company was built solely on his purchases. He frequently uses phrases such as, “I pay your salary” or “I spend thousands of dollars here every year.” The store often has few records of actual purchases made by this customer.

#3: The Damaged Customer. This customer himself is not damaged. But in his opinion, everything in the store is, and he should therefore get a discount on whatever he buys. Rarely is the item he wants truly damaged-more often the “damage” is that the box is dented, open, or just dusty, but the product inside is perfectly fine. Sometimes this customer causes the “damage” himself.

#2: The Renter. This customer shows up in times of natural disaster. For example, if there’s a flood in the area, he will purchase a wet/dry vacuum or sump pump. After the flood has passed and his home is dry, he will attempt to return the used item for a full refund, often claiming it was defective. By doing this, he obtains what amounts to a free equipment rental by defrauding the store.

Finally, the #1 type of home improvement customer is The Combo. This customer is a combination of 2 or more of the other 10 common home improvement customer types. He is especially crafty, as he can change tactics and arguments at any time, depending on how the conversation goes. It’s best to hide in the break room when he shows up.

If you’ve recognized yourself or anyone you know in any of these customer types, please take it easy on the employees. They are just doing the best job they can by the policies they are given. Happy shopping!

Top 5 Home Improvements You Can Do This Summer

Sunday, June 24th, 2012

Well, sure, summer is all about relaxing vacations and fun days spent at the beach. However, summer is also a great time to get some work done around the house as well. And, since you can improve the interior of your home regardless of the season or weather outside, summer is the best time to deal with the exterior renovations.

At this point, you might be thinking: “Gosh! I only have just a few days off the office and you want me to work!”, but I would like to tell you that exterior home improvements do not necessarily have to be large and boring projects. In fact, in the following guide, I made sure to include some fun home renovations, which you can benefit from for the rest of the summer.

1. Get a swimming pool

Let’s face it, there is nothing like the scorching heat of the summer to remind us about the advantages of owning a swimming pool. Granted, the increase of property value won’t determine you to engage in such a project unless you are planning to sell the house. On the other hand, nothing motivates you more than the thought of taking a dip in this warm weather.

But, won’t this cost you a fortune and take weeks to build? No, it won’t, if you decide to purchase an above ground swimming pool. And, did I mention that the latest design, styles and quality of the above ground make them a good-taste, fine decision for any backyard, regardless of how small they are? The bottom line is that you cannot ask for a more rewarding summer home improvement project than this.

2. Barbeque grills

No summer is complete without at least one barbeque session! Irrespective of what you put on the grill – corn, burgers, steaks, tofu, sausages or whatever else you have in mind – it will taste better. Besides, it only takes an open flame to feel that it’s summer time. Now, I’m not saying that the barbeque grills you find at the local stores are not good, but a permanent grill surely adds to the flavor and taste. In addition, a permanent one considerably simplifies your grilling sessions (especially if you intend to have barbeques on a constant basis) and it is also cheaper in the long run, resource wise.

3. Patios and decks

If you decide to build a permanent barbeque grill or get a swimming pool, then it is very likely that you want to hold outdoor parties as well. And, since you want to enjoy that time with close friends or neighbors rather than worry about people stepping on your lawn, a suggestion is to consider a new patio or deck. Even though it sound complicated and may appear to imply a lot of effort and money, in reality this project is not only fairly simple, but it does not take expert building skills, effort or that much time. If you already have a swimming pool or a permanent barbeque, wouldn’t it be a shame not to complement it with a beautiful patio or deck?

4. Siding and paint

I know I told you the summer home improvement ideas in this top will not imply large projects. On the other hand, summer is the best time of the year to freshen up the exterior with a new coat of paint or fashionable vinyl siding. The limited amount of rain during summer and the warm weather outside both ensure the perfect settings for the fresh paint to dry properly and evenly.

5. Shingles, roofing and gutters

I will not deny the fact that this is the sweatiest of the home improvement projects. Nonetheless, summer is also the best time to tend to the most abused part of your home: the roof. Heavy snow in winter as well as the whipping winds and rain of early spring and autumn all wreak havoc on your gutters and roof. Since summer is synonymous with fine weather, it is the ideal time to check for damage and perform the necessary repairs until they escalate and start causing all sorts of problems to your home.

Hello, my name is Chad and I love writing about the home improvement topic in general and my favorite store has to be Superior Stone and Cabinet!

Hanging Wooden Shades in Bay Windows

Thursday, January 14th, 2010

If you add bay windows to your house, it can make the house feel brighter and more spacious. It will also add a touch of elegance to the home. Wooden shades in a bay windows are necessary to provide shade from sun rays and they also add a little privacy from the outside.


You need to measure the bay windows before you buy any type of wooden shades to make sure that the size is correct. First measure the width of each of the window panes because some bay window panes are different sizes. Now measure the length of one of the window panes, the length of the window panes should be the same for each of them. You will need to add 2 inches to this measurement for the depth of the shades.


When you hang them, measure 2 inches above the ceiling corners of one of the window panes and mark with a pencil. Next you will need to take the bracket and line it up with these marks. Now use a drill to lightly screw in the bracket. Keep doing this step with the other bay window panes. When you have finished with all the brackets and they have been lightly attached to the wall, use a screwdriver or drill to fasten them securely into place. When all the brackets are secured, the wooden shades can be attached to the brackets.

Installing Base Cabinets

Wednesday, January 13th, 2010

Whenever you install base cabinets you’ll find out that they are trickier to install than wall cabinets. This is because the floor is almost never level, so you have more shunning to do. You also work around plumbing lines and that is never easy. Here is how to install them step by step.

Step1: Find the floor’s highest point where the cabinets will be installed. Now measure up 341/2 inches from that spot, and make a mark on the wall. Make sure you use a level to carry that point around the walls where the cabinets will go.

Step2: Mark wall studs for base cabinets that were not marked for upper cabinets.

Step3: You always want to start in a corner. Corner cabinets aren’t able to support a countertop on their own, so first install permanent ledger boards along the mark.

Step4: Align the adjacent cabinet with the corner unit before fastening anything in place. The standard cabinet will help ensure that the corner cabinet is positioned properly. Clamp the vertical stiles of the two cabinets’ face frames together with C-clamps. Now, you will need to drill countersunk pilot holes, then fasten them together with wood screws.

Step5: Use the level to make sure you have a perfect vertical and perfect horizontal. If you do not, use shims to make adjustments. Now fasten them into the wall with the screws driven into the wall studs that you found and marked earlier. Keep doing these steps adding one cabinet at a time by first attaching the stiles, then level it, and then screw it into the wall studs.

Final Step 6: You will need to cut holes for the plumbing lines when you install the sink base. Measure the locations of the pipes from the edge of the neighboring cabinet and up from the floor. Now transfer the measurements to the back and base of the cabinet. Mark where the holes are and cut them out with a spade drill bit for holes less than 1 ½ inches and a saw bit for the larger holes.

Painting Your Home

Thursday, January 7th, 2010

Paint is one of the cheapest and quickest fixes that you can do to your home. Your house will look better and if you are trying to sell, you will get back more money than you invested in the paint. There are many different types of paint to choose from. Oil, Latex, Sheen (Gloss), Color or Decorative Paint.

Oil vs. Latex: Latex is what most people use because it is water-based, durable, and easy to clean up. Oil (also known as alkyd) is still available in most parts of the country. It is a little harder to work with and it isn’t easy to clean up or dispose of, but it still have uses.

Sheen (Gloss): The glossier the paint, the easier it is to clean. The more flat or less glossy, the more it hides mistakes. You should use flatter sheens on most of the walls. Use glossier sheens on trim and in kitchens, and baths, all of which get a lot of splatters, fingerprints, and other abuse.

Color: Believe it or not, white is not the only color and white on white is not the only color scheme. Though it may seem “safe”, you can do so much more. Read literature and do some research and check which scheme would work best for you. When you are ready, buy a quart and put it in the section of the wall you want to paint, then paint the trim also and live in it for a few days and see if you still like it. If it’s a disaster, redo it. If you like, finish the house.

Decorative Paint: Sponging, dragging, stippling, texturing add a lot to a room and are easy to master. Before you start on your walls, get a piece of drywall and try different techniques and color schemes.